Online shop & e-commerce. Software development. Marketing. Certified development for Shopware 6.
We develop highly functional Enterprise extensions to make your everyday work easier, such as our B2B-Portal.
In the future, even the B2B online shop will be more than just "selling". In addition to the usual
supply and demand situation, customer service is becoming more and more important today. Thus, it is
crucial for customers how an online shop behaves even after the sale, be it regarding a complaint or
just questions about the usage of products.
To make this communication as simple as possible, we have developed the B2B-Portal as a central
service node between your ERP and CRM. Thanks to SSO, SAML and the Shopware B2B Suite, all relevant
information and Enterprise shop functions are available to you in just one system.
See for yourself!
We optimize your e-commerce processes. In grown company structures, many other software solutions are used in addition to the shop system, but those often do not work together within an existing network. This often leads to intermediate steps being necessary for each order, which on the one hand increase the amount of time and on the other hand can lead to inconsistent data. This is where the solutions we have developed for small and medium-sized businesses and industry come in. Whether it is an interface between an online shop and ERP system (e.g., Microsoft Navision / Dynamics 365 Business Central), connections to all other sales channels and marketplaces or even a central document or rights management – our approach provides for the supplementation and networking of your existing IT infrastructure and not a completely new set-up.
Especially whilst talking about D2C, i.e., direct-to-consumer or, in the B2B sector, direct-to-customer, i.e., direct sales and downstream services from manufacturing companies to, for example, handymen, service providers and other users and buyers, it is important to have a highly functional portal solution ready. This is where our B2B portal comes in: this B2B portal includes an e-commerce solution in which you can map documentation and training content or even a complete intranet in addition to handling support requests or complaints, for example. The organisation of all touchpoints with your customers has never been easier.
Our developers adapt the interfaces to your business software’s individual configuration. As a Microsoft partner, we can respond to the settings of Navision, Dynamics NAV and Dynamics 365 Business Central in particular and are able to control and regulate the data exchange between all systems very finely. The sales, customer service and financial management departments can also benefit from the automation of repetitive processes and work steps through the use of additional Microsoft 365 apps such as PowerAutomate (formerly Flow). Revolutionise your customer service response times with helpdesk solutions, ensuring satisfied customers and traceable communication. The building blocks of our solution concepts interlock and aim to optimize and streamline processes.
Read moreSales
Simplify recurring tasks and save time and effort. Integrate your Shopware 6 online shop into your company processes. Manage orders, order documents and processing steps centrally. We offer solutions for the digital optimisation of your processes. Rely on the networking of modern cloud services (e.g. MS Dynamics Business Central) and minimise your workload.
Customer service
Optimise customer support, complaint handling with digital ticket and chat systems. Open source ticket systems like Zammad give your (internal and external) communication a clear structure and can enrich your CRM with valuable information. Manage all your documents centrally and in a structured way with an up-to-date EDMS (electronic document management system) so that you always have all the relevant information at hand - no matter where you are.
Finances
Create a permanently up-to-date database on your company's success. The networking of systems such as DATEV connect (accounting, human resources, master data management) with Microsoft BI (business intelligence) make it possible. Consolidate all figures centrally in your BI dashboard and manage all related documents in a structured way with an electronic document management system such as Mayan.
Infrastructure/IT
The key to your process optimisation is well-thought-out interfaces (Connectors) that centrally link all required services. Microsoft's Power Automate (formerly Flow) provides you with a wealth of links and automation routines that cover all the most common requirements. With our HEPTACOM Dynamics 365 Connector, our developers have created a connection between Shopware 6 and Microsoft Dynamics 365 Business Central that can synchronise order data, customer data and stock movements between the connected systems. In combination with Power Automate, customer data is automatically entered into the CRM. In addition, with our HEPTAconnect framework, we offer your developers an easy way to expand our interfaces independently.
Sales
Simplify recurring tasks and save time and effort. Integrate your Shopware 6 online shop into your company processes. Manage orders, order documents and processing steps centrally. We offer solutions for the digital optimisation of your processes. Rely on the networking of modern cloud services (e.g. MS Dynamics Business Central) and minimise your workload.
Customer service
Optimise customer support, complaint handling with digital ticket and chat systems. Open source ticket systems like Zammad give your (internal and external) communication a clear structure and can enrich your CRM with valuable information. Manage all your documents centrally and in a structured way with an up-to-date EDMS (electronic document management system) so that you always have all the relevant information at hand - no matter where you are.
Finances
Create a permanently up-to-date database on your company's success. The networking of systems such as DATEV connect (accounting, human resources, master data management) with Microsoft BI (business intelligence) make it possible. Consolidate all figures centrally in your BI dashboard and manage all related documents in a structured way with an electronic document management system such as Mayan.
Infrastructure/IT
The key to your process optimisation is well-thought-out interfaces (Connectors) that centrally link all required services. Microsoft's Power Automate (formerly Flow) provides you with a wealth of links and automation routines that cover all the most common requirements. With our HEPTACOM Dynamics 365 Connector, our developers have created a connection between Shopware 6 and Microsoft Dynamics 365 Business Central that can synchronise order data, customer data and stock movements between the connected systems. In combination with Power Automate, customer data is automatically entered into the CRM. In addition, with our HEPTAconnect framework, we offer your developers an easy way to expand our interfaces independently.
Shopware 6 is characterised by extremely high performance and maximum connectivity. Our developers were certified for Shopware 6 at an early stage and were actively involved in the development of the system. The current version of the successful German e-commerce solution Shopware relies on the latest technologies and a completely reprogrammed system core, which offers you as an online merchant many new possibilities and sales opportunities. The heart of Shopware 6 is the extremely flexible API, which allows you to connect and centrally control all conceivable marketplaces, price comparison portals and external systems (ERP, CRM, PIM). Learn more about how Shopware 6 can take your online sales to a whole new level. We are Shopware Platinum Partners by conviction and will be happy to advise you on the version tailored to your business.
Learn more
The powerful Enterprise edition of Shopware is already a particularly comprehensive e-commerce solution,
with which you can most likely already excellently cover the majority of your requirements. However, in
order
to achieve the highest level of professionalism and thus raise your online business to the platinum
level,
Shopware offers us problem solvers the possibility to make any shop system our own, thanks to an
API-first approach.
Our in-house developed Enterprise extensions for your online shop offer you completely new perspectives.
Be it the internal handling of processes, such as a complaint case, or the management of your resources
-
our software solutions all have one goal: to make your everyday work easier!
Our Top 3 Enterprise extensions:
Chemical Industry since 1883 – Shopware 6 for B2B & B2G.
B2C shop for distinguished spices, dried fruits & indulgence without additives.
Shopware extension for multi-client capability within an entity.
What good do the most perfect online shop and the most exclusive products bring if no one notices them. Our online marketing experts always keep a watchful eye on the SEO potential and the possibilities of marketing your online business and making it known to the broad customer base right from the "laying of the foundation stone" of your online shop system. Search engine optimization (SEO) is not a voluntary exercise, but a duty. If you do not pay attention to whether and how the major search engine operators (first and foremost Google and Bing) find and rank your site, you are giving away all the good potential of your new online shop and leaving the field to your competitors. The goal should always be the first page (preferably, of course, the first 4 organic results). SEO is not a one-time work item but a permanent process. We support many clients in search engine optimization and search engine marketing (SEM. The best-known discipline here is SEA = search engine advertising), for example sales-supporting search engine advertising via the Google Adwords network or Facebook ads.
Are you looking for a competent and reliable partner for your online shop project? Voilà. You have found us. We are not a full-service agency. Because we believe that if you can do everything, you can't do anything right. That's exactly why we concentrate on our core competencies. We focus on online shops with the German e-commerce software Shopware. Why? Because Shopware online shops can grow with your business and ist increasing requirements. Our software developers are multi-certified by Shopware and are able to implement even the most complex adjustments in open source Shopware plugins. However, e-commerce means more than just being able to map simple shop functions. An online shop based on Shopware comes as standard with very good options for shop SEO (search engine optimization) and prepared interfaces for multi-channel marketing, so that you can also offer your products and services across platforms. The range of Shopware plugins with which you can constantly expand the range of functions of your online shop is constantly growing. For you as a customer, this means that many of the additional functions you require for your online shop are already available as a ready- made Shopware plugin and, at best, only need to be adapted by our skilled programmers. Your e-commerce vision is our limit. As active members of the Shopware community, we are always aware of what is currently technically possible and what the next update will bring.
Learn moreDriven by innovation and "the hunger for progress", HEPTACOM's vision is to provide access to the best technology for businesses of all sizes, fighting for a world of open opportunities for all. We believe that technology can improve our lives and work and provide access to it for all people and businesses. It makes a difference if everyone is working towards the same goal or if all parts of a company are working for themselves.
A well-functioning team is always more than the sum of all individuals. And that is exactly what makes us so special. Only when colleagues from different disciplines such as design, programming, online marketing and conception bundle their competences like a magnifying glass, do you create great online shops and meaningful websites. Hand in hand, like the cogs of a well-oiled machine, that's how a goal-oriented team works. And we are proud of every single team member. Everyone has their personal professional qualification, but should also always have an eye on and their colleagues and understand their working positions. Why not get to know the HEPTAteam a little closer?
Get to know usWhether Teams call or face-to-face, we are ready for your Shopware project! Feel free to send us an email or give us a call.
HEPTACOM GmbH
Am Tabakquartier 62
28197 Bremen
ANTAvent Solutions GmbH
Lohrmannstraße 20
01237 Dresden
