HEPTACOM platinum solutions for mid-tier businesses & industry
Process optimisation with Shopware 6 and smart software solutions
Recurring processes and workflows can become time-consuming and place a heavy demand on resources. With a modern e-commerce solution like Shopware 6, which is designed to network optimally with other systems, a lot can be achieved already. Together with our HEPTACOM platinum solutions for mid-tier businesses and industry, this results in complete solution concepts for your company.
Many work stages can be automated with modern tools. Always have all documents at hand, all touchpoints and purchases to your customers managed centrally, and all stock levels of your products synchronised. Improve communication with your customers and enquiries with the help of chat and ticket systems. We are your experienced partner when it comes to the implementation of B2B e-commerce platforms with Shopware 6, the matching B2B or service portals and the connection and linking of external systems for process control.
We can offer you solutions for the smart networking of your business processes. Our developers connect your Shopware 6 shop with your business software. Especially if you rely on Microsoft software solutions (Office 365 and Dynamics 365 Business Central), there are many possibilities for you. The latest cloud services not only ensure that you can have many of the available Office 365 apps work together and thus have a very uniform user experience - you can also access all services on the move. We are also able to expand these possibilities using other 3rd party tools and connect them to your e-commerce system.
The appropriate solution for your business division
Sales
Automate your sales processes
Simplify recurring tasks and save time and effort. Integrate your Shopware 6 online shop into your company processes. Manage orders, order documents and processing steps centrally. We offer solutions for the digital optimisation of your processes. Rely on the networking of modern cloud services (e.g. MS Dynamics Business Central) and minimise your workload.
- Automate clearance processes – Sales Qualification
- Central document management – Open Source Enterprise DMS
- Simplified SSO Shopware login – Microsoft Azure AD / AD FS
- Cross channel communication – Mail, Whatsapp Business, Twitter etc.
- Central rights management for your employees – Azure Group Policy
Customer service
Always stay in contact with your customers
Optimise customer support, complaint handling with digital ticket and chat systems. Open source ticket systems like Zammad give your (internal and external) communication a clear structure and can enrich your CRM with valuable information. Manage all your documents centrally and in a structured way with an up-to-date EDMS (electronic document management system) so that you always have all the relevant information at hand - no matter where you are.
- D2C (direct-to-consumer or in the B2B sector rather direct-to-customer) on the next level – HEPTACOM B2B portal
- Optimising communication and processing – Zammad (chat and ticket system)
- Central document management – Mayan EDMS
- Direct connection to Dynamics CRM
Finances
BI at a glance
Create a permanently up-to-date database on your company's success. The networking of systems such as DATEV connect (accounting, human resources, master data management) with Microsoft BI (business intelligence) make it possible. Consolidate all figures centrally in your BI dashboard and manage all related documents in a structured way with an electronic document management system such as Mayan.
- Up-to-date KPI dashboard for checking purposes – Microsoft BI
- Integration of Accounting & Human Resources – DATEV connect
- Central document management – Mayan EDMS
Infrastructure/IT
The synergy of all systems
The key to your process optimisation is well-thought-out interfaces (Connectors) that centrally link all required services. Microsoft's Power Automate (formerly Flow) provides you with a wealth of links and automation routines that cover all the most common requirements. With our HEPTACOM Dynamics 365 Connector, our developers have created a connection between Shopware 6 and Microsoft Dynamics 365 Business Central that can synchronise order data, customer data and stock movements between the connected systems. In combination with Power Automate, customer data is automatically entered into the CRM. In addition, with our HEPTAconnect framework, we offer your developers an easy way to expand our interfaces independently.
- Define automated processes – Microsoft Power Automate
- Integration of Shopware 6 into your processes – HEPTACOM Dynamics 365 Connector
- Automated maintenance of your CRM systems – Microsoft CRM Connector
Sales
Automate your sales processes
Simplify recurring tasks and save time and effort. Integrate your Shopware 6 online shop into your company processes. Manage orders, order documents and processing steps centrally. We offer solutions for the digital optimisation of your processes. Rely on the networking of modern cloud services (e.g. MS Dynamics Business Central) and minimise your workload.
- Automate clearance processes – Sales Qualification
- Central document management – Open Source Enterprise DMS
- Simplified SSO Shopware login – Microsoft Azure AD / AD FS
- Cross channel communication – Mail, Whatsapp Business, Twitter etc.
- Central rights management for your employees – Azure Group Policy
Customer service
Always stay in contact with your customers
Optimise customer support, complaint handling with digital ticket and chat systems. Open source ticket systems like Zammad give your (internal and external) communication a clear structure and can enrich your CRM with valuable information. Manage all your documents centrally and in a structured way with an up-to-date EDMS (electronic document management system) so that you always have all the relevant information at hand - no matter where you are.
- D2C (direct-to-consumer or in the B2B sector rather direct-to-customer) on the next level – HEPTACOM B2B portal
- Optimising communication and processing – Zammad (chat and ticket system)
- Central document management – Mayan EDMS
- Direct connection to Dynamics CRM
Finances
BI at a glance
Create a permanently up-to-date database on your company's success. The networking of systems such as DATEV connect (accounting, human resources, master data management) with Microsoft BI (business intelligence) make it possible. Consolidate all figures centrally in your BI dashboard and manage all related documents in a structured way with an electronic document management system such as Mayan.
- Up-to-date KPI dashboard for checking purposes – Microsoft BI
- Integration of Accounting & Human Resources – DATEV connect
- Central document management – Mayan EDMS
Infrastructure/IT
The synergy of all systems
The key to your process optimisation is well-thought-out interfaces (Connectors) that centrally link all required services. Microsoft's Power Automate (formerly Flow) provides you with a wealth of links and automation routines that cover all the most common requirements. With our HEPTACOM Dynamics 365 Connector, our developers have created a connection between Shopware 6 and Microsoft Dynamics 365 Business Central that can synchronise order data, customer data and stock movements between the connected systems. In combination with Power Automate, customer data is automatically entered into the CRM. In addition, with our HEPTAconnect framework, we offer your developers an easy way to expand our interfaces independently.
- Define automated processes – Microsoft Power Automate
- Integration of Shopware 6 into your processes – HEPTACOM Dynamics 365 Connector
- Automated maintenance of your CRM systems – Microsoft CRM Connector
